Taylor Mc Manus
About Taylor Mc Manus
Taylor Mc Manus serves as the Director of Customer Experience at Beyond, where he has worked since 2021. With a background in customer success management and a degree in Business Administration, he oversees multiple teams and has contributed to significant company growth.
Work at Beyond
Taylor Mc Manus has served as the Director of Customer Experience at Beyond since 2021. In this role, Taylor manages multiple teams, including Customer Success, Implementation, and Customer Support. Taylor previously held the position of Head of Customer Success at Beyond from 2019 to 2021, and as a Customer Success Manager from 2017 to 2019. Taylor played a significant role in developing the Customer Journey at Beyond, which contributed to the company's revenue growth exceeding $25 million.
Previous Employment History
Before joining Beyond, Taylor Mc Manus worked at Demandforce in various capacities. Taylor started as a Client Services Representative from 2013 to 2014 and then transitioned to the role of Customer Success Manager from 2015 to 2017. Taylor also worked at Intuit as a Customer Success Manager for four months in 2014. Earlier in Taylor's career, a Sales Development Internship was completed at BetterWorks in 2011.
Education and Expertise
Taylor Mc Manus studied at Cretin-Derham Hall, where a High School Diploma was achieved from 2005 to 2009. Following this, Taylor attended the USC Marshall School of Business, earning a Bachelor of Science (BS) in Business Administration and Management from 2009 to 2013. This educational background supports Taylor's expertise in customer experience and management.
Passion for Company Culture
Taylor Mc Manus is dedicated to fostering a company culture that emphasizes curiosity, inclusion, and respect. This focus on culture is reflected in Taylor's management style and approach to team leadership at Beyond.