Jennifer Johnson
About Jennifer Johnson
Jennifer Johnson serves as the Senior Vice President of Customer Experience Strategy at BGB Group, where she has worked since 2023. With extensive experience in digital strategy and customer engagement across various industries, she excels in transforming strategies into actionable solutions.
Work at BGB Group
Jennifer Johnson serves as the Senior Vice President of Customer Experience Strategy at BGB Group, a role she has held since 2023. In this position, she focuses on enhancing customer engagement strategies and improving overall client experiences. BGB Group operates within the healthcare and pharmaceutical sectors, where Johnson applies her extensive expertise to drive strategic initiatives. Her leadership is instrumental in aligning customer experience with business objectives, ensuring that the company remains competitive in a rapidly evolving market.
Previous Experience in Digital Strategy
Before joining BGB Group, Jennifer Johnson worked at BioScience Communications as Senior Vice President of Digital and Engagement from 2016 to 2023. During her tenure, she led digital strategy initiatives that enhanced client engagement and streamlined communication processes. Prior to that, she held various senior roles in digital strategy at organizations such as FCB Healthcare and Publicis Healthcare Communications Group, where she specialized in integrating digital solutions within healthcare marketing.
Education and Expertise
Jennifer Johnson earned her Bachelor of Science degree in Industrial Engineering from Columbia University, where she studied from 1986 to 1990. Her educational background provides a strong foundation for her expertise in transforming companies into omnichannel engagement engines. Johnson is known for her ability to discover actionable insights that lead to brand-driven solutions, particularly within the healthcare and pharmaceutical industries.
Background in Project Management
Throughout her career, Jennifer Johnson has developed a strong background in project budgeting and P&L management. Her experience spans multiple industries, including consumer packaged goods, retail, banking, and healthcare. She excels in transforming strategies into measurable tactical executions, ensuring that projects are delivered on time and within budget. Additionally, she has a proven track record in personnel management and development, emphasizing relationship building within teams.
Skills in Emerging Technologies
Jennifer Johnson possesses skills in emerging technologies such as virtual reality, augmented reality, and artificial intelligence. These competencies enable her to integrate innovative digital strategies with management and operations, particularly in the healthcare and pharmaceutical sectors. Her ability to leverage these technologies enhances customer experience design and supports the development of effective engagement strategies.