Deepika Shubh
About Deepika Shubh
Deepika Shubh serves as the Head of Call Center at BharatPe, overseeing operations since 2022. She has extensive experience in call center management and customer service, having held various leadership roles at companies such as PhonePe and Lava International Limited.
Current Role at BharatPe
Deepika Shubh serves as the Head of Call Center at BharatPe, a position she has held since 2022. In this role, she oversees the operations of the call center, ensuring efficient service delivery and customer satisfaction. Her leadership is crucial in managing the team and implementing strategies to enhance customer interactions.
Previous Experience at PhonePe
Prior to her current role, Deepika worked at PhonePe as the Regional Operations Manager for a duration of 9 months in 2019. In this position, she was responsible for managing regional operations, focusing on optimizing performance and improving customer service standards.
Career at Lava International Limited
Deepika Shubh has extensive experience at Lava International Limited, where she held multiple positions from 2014 to 2019. She started as the Deputy Manager Call Center Head, later advancing to Senior Manager and Manager-Customer Delight Cell Head. Her tenure included managing customer service operations and enhancing customer satisfaction across various roles.
Education and Expertise
Deepika holds a Post Graduate Diploma in Management (PGDM) with a focus on Human Resources from the Institute of Management Technology, Ghaziabad, which she completed from 2015 to 2017. She also earned a Bachelor's degree in Commerce from Delhi University between 2009 and 2012. Her educational background supports her expertise in managing customer-facing and backend operations in the financial services sector.
Leadership in Customer Operations
Deepika has a proven track record in leadership roles, particularly in overseeing operations for contact centers at Paytm and Paytm Bank. Her experience encompasses managing multiple lines of business, including inbound, outbound, backend, and chat operations, which contributes to her comprehensive understanding of customer service dynamics.