Abdullahi Sani
About Abdullahi Sani
Abdullahi Sani is a 2nd Line Technical Support Engineer based in Manchester, England, with over 5 years of experience in the IT industry, primarily focused on customer support and technical analysis.
Work at Bibliotheca
Abdullahi Sani has been employed at bibliotheca as a 2nd Line Technical Support Engineer since 2020. His role involves providing advanced technical support and solutions to customers in France. Based in Manchester, England, he utilizes his extensive experience in the IT industry to address complex technical issues and enhance customer satisfaction.
Previous Experience in IT Support
Prior to his current position, Abdullahi Sani held various roles in technical support. He worked at Zebra Technologies as a French-speaking Technical Supplies Specialist for 7 months in 2015-2016. He then served as a Tier 1 Support Analyst at OpenText for one year from 2016 to 2017. Following that, he was a B2B Technical Support Analyst at BluJay Solutions from 2017 to 2020.
Education and Expertise
Abdullahi Sani earned his MSc in IT & Data Communications from Lancaster University, where he studied from 2008 to 2009. He also holds a BSc in Electrical & Computer Engineering from the Federal University of Technology Minna, which he completed from 1999 to 2005. His educational background supports his technical expertise in the IT field.
Communication Skills
Abdullahi Sani possesses exceptional communication and interpersonal skills. He is adept at establishing rapport with customers through empathy and professionalism. His ability to communicate effectively contributes to his success in providing high-quality customer support and technical analysis.
Commitment to Professional Development
Abdullahi Sani is committed to staying current with innovations in technology and computer sciences. He demonstrates a goal-oriented approach to his work, focusing on excellence in customer care and continuously improving his technical skills to meet evolving industry standards.