Helena Carr
About Helena Carr
Helena Carr is a Customer Relationship Manager at bibliotheca, where she has worked since 2021. With a diverse background in customer service and administrative roles, she specializes in diary management and travel booking, and has a proven track record of implementing efficient business processes.
Current Role at Bibliotheca
Helena Carr serves as the Customer Relationship Manager at bibliotheca, a position she has held since 2021. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Her expertise in diary management and travel booking supports her effectiveness in this position. She has been instrumental in creating accurate and detailed reports for senior management, which aids in informed decision-making.
Previous Experience at Lowry Capital
Prior to her current role, Helena worked at Lowry Capital as a Sales PA from 2020 to 2021. During her one-year tenure, she supported the sales team and contributed to various administrative tasks. This experience helped her develop skills that are applicable in her current position at bibliotheca.
Career Background in Customer Service
Helena has a diverse background in customer service roles. She worked as a Customer Service Advisor at NatWest for 10 months in 2013, where she gained valuable experience in client interaction. Additionally, she served as a Healthcare Associate (Retention Support) at VitalityHealth from 2013 to 2016, focusing on customer retention strategies.
Professional Skills and Achievements
Helena specializes in diary management and travel booking, which are essential skills in her roles. She has implemented new processes that streamline business procedures, enhancing efficiency in her work. Her ability to create detailed reports for senior management demonstrates her analytical skills and attention to detail.
Educational Background
Helena studied at Xaverian College from 2007 to 2009, where she achieved A Levels and a Level 1 Award. This educational foundation has contributed to her professional development and skill set, preparing her for various roles in customer service and management.