Peter Fantom
About Peter Fantom
Peter Fantom is a Partner Support professional specializing in technical support for RFID and EM systems, currently working at bibliotheca in Cheadle, United Kingdom. He has extensive experience in technical troubleshooting and repair, having progressed from a first line support role to his current position since 2017.
Work at Bibliotheca
Peter Fantom has been employed at bibliotheca since 2015, initially serving as a Senior 1st Line Support Operative. In 2017, he transitioned to the role of Partner Support (Technical Support 2nd Line). His responsibilities include providing technical guidance and assisting with product installation for bibliotheca's partner network and UK field service engineers. His role emphasizes support for technical inquiries related to RFID and EM systems across Europe and the Middle East.
Previous Experience at Multiprint Process
Before joining bibliotheca, Peter Fantom worked at Multiprint Process as a Print-Shop Foreman from 1995 to 2002, accumulating seven years of experience in Stockport. This role provided him with foundational skills in print processes and management, contributing to his technical support career.
Education and Expertise
Peter Fantom studied at Hazel Grove High School. His educational background laid the groundwork for his technical expertise, which he has developed through various roles in technical support. He progressed from a 1st line support position to a 2nd line partner support role, focusing on technical inquiries related to RFID and EM systems.
Technical Skills and Responsibilities
In his current role at bibliotheca, Peter Fantom showcases expertise in detailed technical troubleshooting and repair, specifically in repairing RMA equipment down to a component level. His technical skills are essential for addressing complex issues and ensuring the functionality of products within the partner network.