Mamun Rashid
About Mamun Rashid
Mamun Rashid is a Client Services Specialist with extensive experience in software development and support, particularly in E-trading platforms. He has a strong background in incident tracking and change management using tools like JIRA and ServiceNow, and has worked in various roles across multiple locations including London and Bengaluru.
Work at BidFX
Mamun Rashid has been serving as a Client Services Specialist at BidFX since 2021. In this role, he engages with clients to ensure their needs are met and provides support for the company's services. His responsibilities include addressing client inquiries and facilitating effective communication between clients and internal teams.
Education and Expertise
Mamun Rashid studied Computer Science at Visvesvaraya Technological University, where he earned a Bachelor of Engineering (B.E.) from 2007 to 2011. His educational background provides a strong foundation for his technical skills and understanding of software development processes.
Professional Background
Mamun Rashid has a diverse professional background in the technology and finance sectors. He began his career as a Systems Engineer Trainee in Mysore, Karnataka, India, in 2011. He progressed through various roles, including Senior Software Engineer, Senior System Engineer, and Technical Lead, before transitioning to his current position at BidFX.
Technical Skills and Tools
Mamun Rashid is experienced in using JIRA and ServiceNow for incident tracking, requirements management, and change management. He is also familiar with monitoring tools such as AppDynamics and Geneos. His technical skills encompass all phases of the Software Development Life Cycle (SDLC) and include experience in migrating Windows applications to AWS.
Achievements and Recognition
Throughout his career, Mamun Rashid has been recognized for his solid analytical skills and organized work. He has extensive experience in developing, testing, and supporting E-trading platforms for various financial instruments, and he has worked closely with front office traders and desks across multiple global locations.