Oliver Wardell
About Oliver Wardell
Oliver Wardell serves as the Head of Client Services at BidFX, a position he has held since 2020. With extensive experience in client services and technical support across various companies, he has a strong background in managing teams and developing effective support operations.
Work at BidFX
Oliver Wardell has served as the Head of Client Services at BidFX since 2020. In this role, he oversees the client services operations, ensuring that client needs are met effectively. His leadership contributes to the overall strategy and execution of client engagement initiatives within the organization.
Previous Experience in Client Services
Prior to his current position, Oliver worked at ION as the Global Head of Client Services from 2019 to 2020. He also held the position of Client Services Manager at ION for 9 months in 2019. His experience in client services is further complemented by his tenure at Fidessa, where he served in various roles, including Regional Head of Technical Support for the Asia Pacific region from 2010 to 2016.
Background in Technical Support
Oliver's career includes significant experience in technical support. He managed the Exchanges and Ticker Plant support teams at Fidessa in 2007 before relocating to Hong Kong. He also served as the Production Operations Risk Manager at Fidessa from 2016 to 2019, where he focused on proactive problem management and risk identification.
Education and Expertise
Oliver Wardell studied at the University of Southampton, where he earned a Bachelor of Engineering with Honors in Computer Engineering from 1999 to 2002. His educational background provides a strong foundation for his expertise in client services and technical support within the financial technology sector.
Achievements in Team Management
During his time at Fidessa, Oliver successfully grew the Asia-Pacific support team from 12 to 30 members, aligning the team with ITIL best practices. He has demonstrated the ability to develop and present complex post-mortem debriefs and manage end-to-end problem activities, showcasing his leadership and communication skills.