Kimberly Eubank
About Kimberly Eubank
Kimberly Eubank is the Chief Digital Information Officer at Big Ass Fans, with a diverse background in digital transformation and customer experience across various industries. She has held leadership roles at AT&T, SunTrust, and Vodafone, and has been recognized as one of Global Telecoms Business’ 50 Women to Watch.
Current Role at Big Ass Fans
Kimberly Eubank serves as the Chief Digital Information Officer at Big Ass Fans, a position she has held since 2023. In this role, she focuses on digital strategy and information management, contributing to the company's innovation and customer engagement efforts. Her leadership in digital transformation initiatives aims to enhance operational efficiency and improve customer experiences.
Previous Experience at AT&T
Kimberly Eubank has extensive experience at AT&T, where she held various roles from 1997 to 2015. Her positions included Director of Product Development for Emerging Devices, Director of Program Management for the T-Mobile Customer Experience Merger Team, and Assistant Vice President of Customer Experience. Notably, she led significant projects, including the Day 1 Readiness for the merger of AT&T and Cingular, impacting 46 million customers.
Leadership at Cooper Lighting Solutions
At Cooper Lighting Solutions, Kimberly Eubank worked as the Head of Customer Experience from 2020 to 2022. In this role, she oversaw digital transformation efforts for North America, focusing on enhancing customer interactions and service delivery. Her leadership contributed to improving the overall customer experience within the organization.
Educational Background
Kimberly Eubank earned a Bachelor of Science in Communications from the University of Tennessee, Knoxville. She furthered her education by obtaining a Master of Business Administration from Kennesaw State University - Michael J. Coles College of Business. Her academic background supports her expertise in digital strategy and customer experience management.
Recognition and Achievements
Kimberly Eubank was named one of Global Telecoms Business’ 50 Women to Watch, highlighting her influence and contributions to the telecommunications industry. Her leadership in digital efficiency and customer experience has established her as a notable figure in her field, recognized for her strategic impact on major organizational changes and digital initiatives.