Wesley Hall
About Wesley Hall
Wesley Hall is a Call Routing Specialist at Big Ass Fans in Lexington, Kentucky, where he has worked since 2021. He previously served as a Patient Services Coordinator at UK HealthCare for seven years and holds an Associate's degree in Radio and Television Broadcasting Technology from National College-Lexington.
Work at Big Ass Fans
Wesley Hall has been employed at Big Ass Fans since 2021, serving as a Call Routing Specialist. In this role, he is responsible for building quotations and processing orders, which are essential components of the sales operations. He engages in cross-departmental collaboration to gather necessary information for effective call resolution. His position involves managing high volumes of incoming calls, utilizing cloud-based CRM systems to ensure efficient handling of customer inquiries.
Previous Experience at UK HealthCare
Before joining Big Ass Fans, Wesley Hall worked at UK HealthCare as a Patient Services Coordinator from 2014 to 2021. During his seven years in this role, he developed skills in customer service and patient management, which contributed to his expertise in handling inquiries and providing support. This experience laid the groundwork for his current responsibilities in call routing and customer engagement.
Education and Expertise
Wesley Hall studied at National College-Lexington, where he earned an Associate's degree in Radio and Television Broadcasting Technology/Technician. This educational background provided him with foundational skills that are applicable in various communication and technical roles. His expertise includes utilizing cloud-based CRM systems, which enhances his ability to manage customer interactions across multiple channels, including email and web-chats.
Skills in Customer Engagement
In his current role, Wesley Hall demonstrates proficiency in handling customer inquiries through various channels. He effectively manages communications via email and web-chats, ensuring that customer needs are addressed promptly. His ability to engage in cross-departmental collaboration further supports his efforts in resolving customer issues efficiently.