Zachary Louis
About Zachary Louis
Zachary Louis is a Cloud Software Engineer at Big Ass Fans, specializing in automating data transfer into ITSM environments using AWS tools. He has extensive experience in IT operations and cloud automation, with a strong focus on CMDB architecture and Python programming.
Work at Big Ass Fans
Zachary Louis has been employed as a Cloud Software Engineer at Big Ass Fans since 2021. In this role, he focuses on automating data transfer and data load into ITSM environments, utilizing tools such as AWS. His work involves modifications to serverless technology and integrations between e-commerce, ERP, and CRM platforms. Based in Lexington, Kentucky, he has contributed to the company's cloud software initiatives for three years.
Previous Employment Experience
Prior to his current position, Zachary worked at Software Information Systems in various roles. He served as a Cloud Automation Engineer from 2018 to 2021, and as a Corporate IT Systems Administrator for two months in 2018. Additionally, he held the position of IT Operations Administrator from 2017 to 2018. His earlier experience includes six years at Conduent as a Transaction Services/Operations Manager from 2011 to 2017.
Education and Expertise
Zachary studied Computer Science at Bluegrass Community and Technical College from 2009 to 2010, achieving partial completion of his degree. He holds several certifications, including CompTIA A+, ITIL v3, Cherwell Admin and Developer, and Certified SNOW Administrator. His expertise includes CMDB architecture and design, with a focus on using Python for automation.
Skills in ITSM Solutions
Zachary has extensive experience in transitioning and migrating ServiceDesk solutions and ITSM/Monitoring/DCIM software. He has been involved in solution design for Service-desk as a service and Managed Multi-tenant ITSM solutions. His work emphasizes the integration of various IT service management tools and the automation of processes within these environments.