Ramzee Mcgee Williams
About Ramzee Mcgee Williams
Ramzee Mcgee Williams is a Match Support Specialist at Big Brothers Big Sisters of Metro Atlanta, where he focuses on enhancing customer retention and communication skills. He holds a Bachelor's degree in Social Work from Dillard University and has experience in various roles, including internships and leadership positions in educational and nonprofit organizations.
Work at Big Brothers Big Sisters of Metro Atlanta
Ramzee Mcgee Williams serves as a Match Support Specialist at Big Brothers Big Sisters of Metro Atlanta since 2022. In this role, he manages a portfolio of 80-100 accounts, focusing on increasing customer retention by 20%. He emphasizes empathy and active listening while onboarding 5-10 new accounts each month. Additionally, he created a video series aimed at enhancing communication skills and vision articulation, contributing to the overall effectiveness of the organization.
Education and Expertise
Ramzee Mcgee Williams earned a Bachelor's degree in Social Work from Dillard University, where he studied from 2016 to 2019. His educational background provides a foundation for his work in social services and youth mentorship. This academic experience is complemented by practical skills gained through various internships and roles in youth programs.
Background
Prior to his current position, Ramzee Mcgee Williams held various roles that contributed to his professional development. He worked as a Professional Pathways Intern at the New Orleans Museum of Art for four months in 2018-2019. He also served as an Afterschool Youth Program Leader at Lycée Français de la Nouvelle-Orléans from 2017 to 2019, where he engaged with youth in educational settings. Additionally, he participated in a Sales Development Fellowship at SV Academy in 2022 and was a Walton K-12 Education Reform Fellow at UNCF in 2018.
Achievements
In his professional roles, Ramzee Mcgee Williams has implemented 'key account' customer relationship strategies to enhance agency engagement. His initiatives have focused on improving communication and building strong relationships with clients. His efforts in managing accounts and onboarding new clients have been instrumental in driving customer retention and satisfaction.