Kelly Fritz
About Kelly Fritz
Kelly Fritz is a Client Success Executive at Big Health, where he has worked since 2023. He has over 10 years of experience in the US healthcare and benefits industry, previously holding roles at Included Health and Sharecare.
Work at Big Health
Kelly Fritz has been serving as a Client Success Executive at Big Health since 2023. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive experience in managing client relationships. Her consultative approach aims to retain and expand jumbo client accounts, contributing to the company's mission in the healthcare sector.
Previous Experience in Customer Success
Before joining Big Health, Kelly Fritz worked at Included Health as a Senior Customer Success Manager from 2020 to 2023. In this position, she managed complex client portfolios and was responsible for enhancing client satisfaction and retention. Her previous roles at Sharecare included VP of Account Management and Director of Enterprise Sales, where she developed strategic initiatives to drive client engagement.
Background in Wellness and Insurance
Kelly Fritz has a diverse background in wellness and insurance. She worked as a Wellness Consultant at Wells Fargo Insurance Services from 2012 to 2017, and as a Wellness Manager at Life Time Fitness from 2011 to 2012. Earlier in her career, she served as a Construction Associate and Underwriter at Zurich Insurance Company Ltd. from 2000 to 2002, gaining valuable insights into the insurance industry.
Education and Expertise
Kelly Fritz studied at the University of Minnesota Duluth, where she earned a Master's degree in Industrial Safety from 1999 to 2000. She also completed her undergraduate studies in Community Health at the same institution from 1995 to 1999. Her educational background supports her expertise in managing client relationships within the healthcare and benefits industry.
Achievements in Client Management
Kelly Fritz is recognized for her consultative and strategic approach to client management. With over 10 years of experience in the US healthcare and benefits industry, she has a proven track record of increasing sales, revenue, client retention, and client satisfaction. Her relationship-driven strategies have been instrumental in managing complex client portfolios.