Aaron Martin
About Aaron Martin
Aaron Martin is a Tier 3 Helpdesk Technician at BigBear.ai in Columbia, Maryland, where he has worked since 2022. He has a diverse background in IT support and system administration, with previous roles at FedEx Express, Force 3, SAIC, and the Department of Health & Human Services.
Work at BigBear.ai
Aaron Martin has been employed at BigBear.ai as a Tier 3 Helpdesk Technician since 2022. His role involves providing advanced technical support and troubleshooting for various IT issues. He is based in Columbia, Maryland, and has contributed to the company's commitment to delivering effective solutions in a dynamic environment.
Previous Employment History
Before joining BigBear.ai, Aaron Martin held several positions in the IT and logistics sectors. He worked at FedEx Express as a Package Handler from 2006 to 2013 for seven years. He then transitioned to Force 3, where he served as a System Administrator from 2017 to 2022 for five years. Additionally, he worked at SAIC as Mobile Operations Support from 2016 to 2017 and as a Desktop Support Analyst at the Department of Health & Human Services from 2014 to 2015.
Education and Expertise
Aaron Martin studied at Anne Arundel Community College, focusing on Computer and Information Systems Security/Information Assurance. He earned an Associate of Arts and Sciences (A.A.S.) degree during his studies from 2016 to 2017. This educational background has equipped him with the knowledge and skills necessary for his roles in IT support and administration.
Technical Skills and Responsibilities
In his role as a Tier 3 Helpdesk Technician, Aaron Martin is responsible for resolving complex technical issues, providing support to end-users, and ensuring the smooth operation of IT systems. His previous experience as a System Administrator and Desktop Support Analyst has contributed to his technical expertise, allowing him to effectively manage and troubleshoot various IT challenges.