Bruce Gladwin
About Bruce Gladwin
Bruce Gladwin serves as the Vice President of Customer Success at BigBear.ai, where he leads a team focused on providing support for predictive analytics and machine learning products. He has extensive experience in various roles at GE and ProModel Corporation, along with a strong educational background in Systems Engineering and Operations Management.
Current Role at BigBear.ai
Bruce Gladwin serves as the Vice President of Customer Success at BigBear.ai, a position he has held since 2022. In this role, he leads a Customer Success Team that focuses on providing services and support for predictive analytics and machine learning/artificial intelligence products. His team operates across various industries, including manufacturing, logistics, military, healthcare, and government. Gladwin's leadership is directed towards ensuring high levels of customer engagement and satisfaction.
Previous Experience at ProModel Corporation
Prior to his current role, Bruce Gladwin worked at ProModel Corporation for a total of 16 years in various capacities. He served as Senior Consultant & Project Manager from 2003 to 2005, followed by a decade as Vice President of Consulting from 2005 to 2015. Most recently, he held the position of Sr. Vice President of Commercial Products from 2016 to 2022. Throughout his tenure, he focused on achieving project ROI that often exceeded 500% through the use of simulation-based predictive analytics and lean production techniques.
Experience at GE Power & Water and GE Global Research
Bruce Gladwin has prior experience at General Electric, where he worked at GE Power & Water as a Six Sigma Black Belt from 2001 to 2003. He also served as an Internal Consultant for Supply Chain and Manufacturing Productivity at GE Global Research from 1998 to 2001. His roles at GE involved applying quality management and process improvement methodologies to enhance operational efficiency.
Educational Background
Bruce Gladwin holds a Bachelor of Science degree in Systems Engineering from the University of Arizona, where he studied from 1982 to 1987. He also earned a Master of Business Administration (MBA) in Operations Management and Supervision from Brigham Young University, completing his studies from 1993 to 1995. His educational background provides a strong foundation for his roles in engineering and business management.