Neal Mc Coy

Vice President Of Customer Success & Professional Services @ BigCommerce

About Neal Mc Coy

With a steadfast commitment to championing customer success, my leadership at BigCommerce has been pivotal in scaling professional services and delivering exceptional value globally. Our team's innovative cross-selling program and the establishment of the 'Brand Insights Database' have been cornerstones in exceeding our booking targets by 300% and propelling us into the enterprise market. As a Vice President, I've guided our transition to a hybrid/remote operation with strategic planning and matrixed management, ensuring scalability and compliance for our IPO. My approach integrates enterprise software acumen with robust project management, striving to intertwine the triumphs of our clients with our own, and fostering a culture of success that resonates across brands of all sizes.

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