Carlos Shorter, Mev
About Carlos Shorter, Mev
Carlos Shorter is a Franchise Development Administrator at BIGGBY COFFEE, with a background in hospitality management and customer service. He holds a Bachelor's degree in Entrepreneurship from Central Michigan University and has diverse experience across various industries, including technology support and community service.
Work at BIGGBY COFFEE
Carlos Shorter serves as the Franchise Development Administrator at BIGGBY COFFEE, a role he has held since 2021. His responsibilities include supporting franchise growth and development initiatives within the company. Located in Lansing, Michigan, he contributes to the strategic planning and operational efficiency of franchise operations.
Education and Expertise
Carlos Shorter earned a Bachelor of Arts in Entrepreneurship/Entrepreneurial Studies from Central Michigan University, completing his studies from 2015 to 2019. He further advanced his education by obtaining a Master's degree in the same field from 2019 to 2020. Additionally, he holds an Associate's degree in General Studies from Delta College, which he completed from 2013 to 2015.
Background in Hospitality Management
Carlos Shorter has extensive experience in hospitality management. He worked as an Assistant General Manager at Amerilodge Group and as a Front Office Manager at TownePlace Suites by Marriott. His roles involved overseeing daily operations, managing staff, and ensuring guest satisfaction. He also served as a Night Auditor at Hilton and held various front desk positions at Marriott International and Lodgco Hospitality.
Diverse Customer Service Experience
Carlos Shorter has a diverse background in customer service across multiple industries, including hospitality and retail. He has held positions such as Mobile Sales Consultant at Best Buy and Mobile Expert at T-Mobile. His experience in customer-facing roles has equipped him with strong communication and problem-solving skills, essential for his current position in franchise development.
Community Involvement and Technology Skills
Carlos Shorter has been actively involved in community service through his role with AmeriCorps, where he served as Site Lead and Technology Expert. His technical skills include computer repair and proficiency in OS X, which enhance his capabilities in franchise development. His background in technology support includes roles at Staples and OfficeMax, where he focused on retail and technology sales.