Janine Benedict
About Janine Benedict
Janine Benedict is a skilled barista and shift leader at BIGGBY COFFEE, where she trains new staff and manages store operations. With a background in customer service and a certification in therapeutic massage, she demonstrates strong leadership and time management abilities.
Work at BIGGBY COFFEE
Janine Benedict has held multiple roles at BIGGBY COFFEE, contributing significantly to the operations and team development. She worked as a Barista from 2017 to 2018 in Davison, Michigan, and returned in 2019 for another six months in Grand Blanc, Michigan. She advanced to the position of Barista and Shift Leader from 2019 to 2021, where she managed store operations, including opening and closing procedures. Currently, she serves as a Barista and Shift Leader at the PERColator location in Grand Blanc, Michigan, since 2021.
Training and Team Development
Janine plays a crucial role in training and supporting incoming baristas at BIGGBY COFFEE. She guides coworkers and trainees, helping them succeed in their roles. Her leadership style emphasizes leading by example, fostering a skilled and cohesive team environment. This commitment to team development enhances overall service quality and operational efficiency.
Time Management Skills
Janine demonstrates exceptional time management skills in her role at BIGGBY COFFEE. She efficiently creates around 100 beverages per hour, showcasing her ability to maintain high productivity levels during busy shifts. This efficiency contributes to a positive customer experience and smooth store operations.
Previous Experience in Guest Services
Before her tenure at BIGGBY COFFEE, Janine worked in guest services at various entertainment venues. She served as a Guest Experience Usher at Ilitch Sports + Entertainment from 2018 to 2021 and worked in Guest Services at Palace Sports & Entertainment for eight months in 2017. These roles provided her with valuable experience in customer interaction and service management.
Education and Certifications
Janine studied Therapeutic Massage at the Flint School of Therapeutic Massage, achieving the Massage Therapist II certification in 2010. Additionally, she completed a course in Teaching English as a Foreign Language (TEFL) at TEFL Express from 2016 to 2017, obtaining a certificate. This educational background supports her diverse skill set in both service and communication.