Robyn Hankiewicz
About Robyn Hankiewicz
Robyn Hankiewicz is a Store Manager at BIGGBY COFFEE in Grand Rapids, Michigan, with a strong background in customer service and leadership. She has returned to the food and beverage sector after gaining diverse experience in various roles across multiple industries.
Work at BIGGBY COFFEE
Robyn Hankiewicz currently serves as the Store Manager at BIGGBY COFFEE in Grand Rapids, Michigan. She has held this position since 2022, marking her return to the company after previously managing a store from 2019 to 2021. Her experience at BIGGBY COFFEE includes roles as a Barista and Shift Leader from 2015 to 2019. This extensive background in the company highlights her familiarity with its operations and commitment to the food and beverage sector.
Education and Expertise
Robyn Hankiewicz earned a Bachelor's degree in Public and Nonprofit Administration from Grand Valley State University, where she studied from 2013 to 2018. This educational background has provided her with a foundation in organizational management, which supports her leadership role in the fast-paced environment of the food and beverage industry.
Background
Before returning to BIGGBY COFFEE, Robyn worked in various roles that contributed to her professional development. She served as a Billing and Scheduling Specialist and Route Coordinator at Kaat's Water Conditioning, Inc. dba Culligan from 2021 to 2022. Additionally, she worked as a Tasting Room Attendant at Cooper's Hawk Winery and Restaurants for three months in 2022. Her early career included positions at John Ball Zoo, where she was a Membership Department Intern and a Guest Service Representative.
Customer Service Skills
Robyn Hankiewicz has a strong background in customer service, which has been essential in developing her leadership and communication skills. Her experience in various customer-facing roles, particularly at BIGGBY COFFEE and John Ball Zoo, has equipped her to effectively manage teams and enhance customer experiences in the food and beverage sector.
Adaptability in Career
Robyn's career reflects her adaptability, as she transitioned between different industries while maintaining a focus on customer service and management. Her return to BIGGBY COFFEE after exploring other roles demonstrates her commitment to the food and beverage sector and her ability to thrive in dynamic environments.