Ajay Jagatia
About Ajay Jagatia
Ajay Jagatia is a Senior Escalations Engineer at Bighand, where he has worked since 2018. He has a background in service desk analysis and escalation engineering, having held various roles at the company since 2015.
Work at BigHand
Ajay Jagatia has been employed at BigHand since 2015. He began his tenure as a Service Desk Analyst, a role he held for two years until 2017. Following this position, he transitioned to the role of Escalation Engineer, where he worked for one year until 2018. Currently, he serves as a Senior Escalations Engineer, a position he has held for six years. His responsibilities likely include managing complex technical issues and providing support to ensure efficient operations.
Career Progression
Ajay Jagatia's career at BigHand reflects a clear progression in responsibilities and expertise. Starting as a Service Desk Analyst, he gained foundational experience in technical support. His subsequent role as an Escalation Engineer allowed him to handle more complex issues, demonstrating his ability to manage escalated cases. As a Senior Escalations Engineer, he continues to build on his experience, likely taking on leadership responsibilities in resolving critical technical challenges.
Professional Experience
Ajay Jagatia has accumulated significant professional experience at BigHand over the years. His roles have included technical support and escalation management, which are crucial for maintaining service quality and customer satisfaction. His experience spans various aspects of IT support, indicating a well-rounded skill set in troubleshooting and problem resolution.
Duration of Employment
Ajay Jagatia's employment at BigHand spans from 2015 to the present, totaling over eight years. This duration reflects his commitment to the organization and his development within the company. His tenure includes various roles, showcasing his adaptability and growth in the field of technical support.