Cyril Obeng
About Cyril Obeng
Cyril Obeng is a Service Desk Analyst at BigHand in London, United Kingdom, with seven years of experience in remote troubleshooting and desktop application support. He completed an Infrastructure Technician program with QA and studied Computer Science at St Thomas the Apostle.
Work at BigHand
Cyril Obeng has been employed at BigHand as a Service Desk Analyst since 2017. In this role, he is responsible for providing technical support and troubleshooting assistance to users. His work involves addressing various technical issues remotely, ensuring that users can efficiently utilize the company's software solutions. His tenure at BigHand spans over seven years, during which he has contributed to maintaining high levels of customer satisfaction through effective problem resolution.
Education and Expertise
Cyril Obeng completed an Infrastructure Technician program with QA, which has enhanced his skills in information technology. He also studied Computer Science at St Thomas the Apostle from 2015 to 2017. This educational background has provided him with a solid foundation in IT principles and practices, equipping him with the necessary knowledge to excel in his role as a Service Desk Analyst.
Background
Cyril Obeng has a strong background in desktop application support. His experience includes ensuring the smooth operation of software for end-users, which is critical in a service desk environment. His ability to troubleshoot and resolve technical issues remotely has been a key aspect of his professional development and effectiveness in his current position.