Daniel Morrissey
About Daniel Morrissey
Daniel Morrissey is a Senior Customer Success Manager at BigHand, where he provides strategic advisory services to clients to enhance productivity and operational efficiency. He holds a Bachelor of Arts in Peace Studies and Conflict Resolution from Manhattan College and a Master of Arts in International Affairs from The New School.
Work at BigHand
Daniel Morrissey serves as a Senior Customer Success Manager at BigHand, a position he has held since 2022. In this role, he provides strategic advisory services to clients, focusing on enhancing productivity and operational excellence. He consults a portfolio of 40 clients, maximizing the utilization of B2B workflow and financial productivity software solutions. His responsibilities include coordinating with sales and account management teams to facilitate upsell and cross-selling opportunities, which contribute to additional revenue generation.
Education and Expertise
Daniel Morrissey earned a Bachelor of Arts in Peace Studies and Conflict Resolution from Manhattan College, where he studied from 2002 to 2006. He furthered his education by obtaining a Master of Arts in International Affairs with a focus on Conflict and Security Studies from The New School, completing his studies from 2009 to 2011. His educational background equips him with a strong foundation in conflict resolution and strategic advisory skills.
Background in Legal Support
Before joining BigHand, Daniel Morrissey accumulated significant experience in the legal field. He worked as a Litigation Paralegal at Fitzpatrick, Cella, Harper & Scinto from 2006 to 2009. He continued his career in this capacity at Sterne, Kessler, Goldstein & Fox from 2012 to 2018, and later served as a Practice Manager - Litigation at Wiley Rein LLP from 2018 to 2021. This background provided him with insights into legal processes and client management.
Achievements in Customer Success
At BigHand, Daniel Morrissey partners with the Global Director of Customer Success and three international colleagues to build a Customer Success Department. He plays a key role in establishing internal processes and workflows that enhance client engagement. Additionally, he advocates for updates to meet client needs by liaising between account management, project implementation teams, and clients, ensuring that services align with client expectations.