Darren Brown
About Darren Brown
Darren Brown is an Escalation Engineer at BigHand, where he has worked since 2019. He specializes in supporting Workflow and Document Productivity applications and has previous experience in various IT support roles.
Current Role at BigHand
Darren Brown currently serves as an Escalation Engineer at BigHand, a position he has held since 2019. In this role, he is part of the Escalation team, which manages Service Desk, Projects, and Development escalations across the EMEA region. His expertise lies in supporting Workflow and Document Productivity applications developed in-house at BigHand. This position allows him to leverage his technical skills and experience to address complex issues and enhance service delivery.
Previous Experience at BigHand
Before becoming an Escalation Engineer, Darren worked at BigHand as a First Line Support Analyst from 2016 to 2019. During his three years in this role, he provided initial support and troubleshooting for clients, contributing to the overall customer experience. His time at BigHand laid the foundation for his current responsibilities, allowing him to develop a deep understanding of the company's products and services.
Freelance Photography Career
In addition to his technical roles, Darren worked as a Freelance Photographer from 2018 to 2019. This self-employed position allowed him to explore his passion for photography while managing his own business. His experience as a freelancer contributed to his skill set, enhancing his ability to manage projects and client relationships.
Early Career at Monster
Darren began his career in the technology sector as a Desktop Support Assistant at Monster in 2015. His tenure lasted for two months, during which he gained initial experience in providing technical support. This role marked the beginning of his journey in IT support, leading to more advanced positions in the field.
Education and Qualifications
Darren studied at the City of Westminster, where he achieved a Level 3 IT Extended Diploma from 2014 to 2016. This educational background provided him with foundational knowledge in information technology, preparing him for his subsequent roles in IT support and engineering.