Farrol Sonny
About Farrol Sonny
Farrol Sonny is a Service Desk Analyst at BigHand, where he has worked since 2019, providing technical support for BigHand products. He previously held roles as a Radio Journalist at Ignite Creative and as an Operations Support Specialist at Ricoh UK.
Work at BigHand
Currently, Farrol Sonny serves as a Service Desk Analyst at BigHand, a role he has held since 2019. In this position, he addresses technical issues and queries related to BigHand products. His responsibilities include providing technical support to customers primarily in the EMEA region, with occasional assistance for APAC and US offices. His experience in this role has contributed to the effective resolution of customer inquiries and the overall support of BigHand's product offerings.
Previous Experience in Radio Journalism
Farrol Sonny began his career in radio journalism at Ignite Creative in 2012, where he worked for one month. This role was based at Hackney Community College in London, United Kingdom. His brief experience in this field provided him with insights into media and communication, although he transitioned to technical support roles shortly thereafter.
Experience at Ricoh UK
From 2015 to 2017, Farrol Sonny worked as an Operations Support Specialist (OSS) at Ricoh UK. During his two years in this position, he gained experience in operational support, which further developed his technical skills and customer service capabilities. His tenure at Ricoh UK laid the groundwork for his subsequent role at BigHand.
Education and Expertise
Farrol Sonny studied at Hackney Community College from 2011 to 2013, where he earned a BTEC Extended Diploma in Art & Design (Interactive Media) Level 3. This educational background provided him with foundational skills in interactive media, which he has applied in various professional contexts throughout his career.