Jonathan Ronquillo
About Jonathan Ronquillo
Jonathan Ronquillo is a Graduate Service Desk Engineer with a Bachelor of Computer Science from the University of Wollongong. He has a background in IT support and management, having worked in various roles that emphasize customer service and technical problem-solving.
Work at BigHand
Jonathan Ronquillo has been employed at BigHand as a Graduate Service Desk Engineer since 2021. In this role, he is responsible for providing technical support and assistance to users, leveraging his skills in customer service and IT support. His position involves troubleshooting technical issues and ensuring efficient operation of systems within the organization.
Education and Expertise
Jonathan completed the Google IT Support Professional Certificate, which equipped him with essential skills in customer service, networking, operating systems, system administration, and security. He studied Software Engineering at the University of Wollongong, earning a Bachelor of Computer Science from 2015 to 2020. His educational background supports his technical expertise in various operating systems, including Windows and Linux.
Background
Jonathan Ronquillo attended Mount Carmel Catholic College from 2009 to 2014. His early career included a position as IT Support at Gunz Dental for 11 months in 2012. He then transitioned to a role as Department Manager at McDonald's in Sydney, Australia, where he worked for seven years until 2019. Following this, he served as a Junior Technician at Shawthing Solutions from 2019 to 2021.
Professional Experience
Jonathan has accumulated diverse professional experience in the IT field. His roles have included IT Support at Gunz Dental, Junior Technician at Shawthing Solutions, and currently, Graduate Service Desk Engineer at BigHand. His experience spans over a decade, demonstrating his commitment to technical support and problem-solving in various environments.
Passion for Continuous Learning
Jonathan Ronquillo is dedicated to continuous learning in the IT field. He actively seeks opportunities to enhance his knowledge and skills, particularly in resolving technical issues for users. His passion for supporting individuals in overcoming technical challenges reflects his commitment to professional growth and service.