Luke R.
About Luke R.
Luke R. serves as the Head of IT Operations & Security at BigHand, a position he has held since 2022. He has a long history with the company, having worked in various IT roles since 2010, where he has implemented significant security enhancements and transitioned the organization to a remote work environment.
Work at BigHand
Luke R. has been with BigHand since 2010, holding various roles that reflect his growth within the organization. He currently serves as the Head of IT Operations & Security, a position he has held since 2022. Prior to this, he worked as a Lead Platform Engineer from 2017 to 2022, and as a Senior Systems Administrator from 2011 to 2017. His early experience at BigHand includes roles as a Service Desk Analyst and a Service Desk Engineer, contributing to a total of over a decade of service.
Education and Expertise
Luke R. possesses extensive expertise in IT operations and security, evidenced by his leadership in enhancing BigHand's security solutions. He has successfully managed the migration from on-premises PBX to cloud-based SIP, which improved the company's communication infrastructure. Additionally, he directed the transition to a fully remote workspace, showcasing his ability to adapt to changing work environments.
Background
Luke R. has a solid background in IT, having worked in various capacities at BigHand. His career began with roles focused on service desk support, where he developed foundational skills in IT service management. Over the years, he progressed to more complex roles, ultimately leading IT operations and security. His experience spans over a decade, primarily within the same organization, which has allowed him to develop a deep understanding of its systems and processes.
Achievements
During his tenure at BigHand, Luke R. has achieved significant milestones in IT security and operations. He managed the successful enrollment of Cyber Essentials and Cyber Essentials Plus certifications, demonstrating a commitment to maintaining high security standards. Additionally, he developed and launched cloud-based Data Loss Prevention (DLP) solutions, enhancing data security for both front-end and back-end systems. His initiatives have contributed to the overall improvement of the company's IT infrastructure.