Tom Barron
About Tom Barron
Tom Barron serves as the Vice President of Customer Experience at BigHand, where he has worked since 2023. He previously held the position of Global Director of Customer Success at the same company for one year and has extensive educational qualifications in management and technology.
Current Role at BigHand
Tom Barron serves as the Vice President of Customer Experience at BigHand, a position he has held since 2023. His role focuses on enhancing customer interactions and ensuring a high level of satisfaction within the Los Angeles Metropolitan Area. He has been working remotely in this capacity for approximately 10 months.
Previous Experience at BigHand
Prior to his current role, Tom Barron was the Global Director of Customer Success at BigHand from 2022 to 2023. During his tenure, he contributed to the company's customer success strategies and initiatives for one year in the Greater Los Angeles Area.
Education and Certifications
Tom Barron has a diverse educational background. He studied Computer Science at Nottingham Trent University, earning a BSc (Hons) in Information Systems from 2002 to 2005. He also completed several certifications, including a Performance Management course at the Chartered Management Institute in 2013 and a Level 3 Certificate in First Line Management in 2012. Additionally, he obtained Microsoft Certified Professional Qualifications in managing and maintaining Windows Server 2003 and configuring Windows XP Professional in 2009.
Ongoing Professional Development
Currently, Tom Barron is pursuing further education in customer success management through SuccessCoaching, where he is studying for the 2 & 3 Certified Customer Success Manager certification. He has achieved Level 1 in this program since 2022, indicating his commitment to continuous improvement in his field.