Ameen Sassi
About Ameen Sassi
Ameen Sassi is a Support Engineer at BillingPlatform, where he has worked since 2019. He specializes in troubleshooting client issues related to API, Database, and UI components, managing a portfolio of 60 client organizations while maintaining a perfect customer satisfaction rating.
Work at BillingPlatform
Ameen Sassi has served as a Support Engineer at BillingPlatform since 2019. In this role, he evaluates and troubleshoots client issues related to API, Database, and UI components of the platform. He engages with the Product Team for Level 2 and Level 3 problem escalation and follows the corporate product development lifecycle for bug tracking. Ameen manages a portfolio of 60 client organizations, each with unique platform customizations, ensuring tailored support to meet diverse client needs.
Education and Expertise
Ameen Sassi earned a Bachelor of Science in Computer Science from the University of Colorado Denver, completing his studies from 2014 to 2018. His educational background provides a solid foundation in technical principles, which he applies in his current role as a Support Engineer. Ameen's expertise includes troubleshooting technical issues and providing effective solutions to enhance client satisfaction.
Background
Before joining BillingPlatform, Ameen Sassi worked at Geek Squad as a Precinct Agent from 2018 to 2019. In this position, he gained experience in technical support and customer service, which contributed to his skill set as a Support Engineer. His transition from Geek Squad to BillingPlatform reflects a commitment to advancing his career in technical support.
Customer Satisfaction Achievements
Ameen Sassi consistently achieves a perfect 5/5 customer satisfaction rating in his role at BillingPlatform. This rating reflects his ability to leverage both remote and field technical support experience effectively. His focus on client needs and problem resolution contributes to maintaining high levels of customer satisfaction across his portfolio.