Lane Russell
About Lane Russell
Lane Russell VP Customer Success
Lane Russell currently holds the position of Vice President of Customer Success. In this role, Lane oversees the strategic direction and operational management of the customer success initiatives, ensuring alignment with broader business goals.
Lane Russell Former Director at Zuora Inc.
Before his current role, Lane Russell served as the Director of Customer Success at Zuora Inc., a company specializing in Subscription Management and Revenue SaaS Platforms. His responsibilities involved scaling the customer success offering, initially in the APAC region, before shifting to a leadership role in the United States where he managed a team of Strategic and Enterprise Customer Success Managers.
Lane Russell Background and Experience
Lane Russell brings over 25 years of experience in customer management and sales across several industries, including technology, media, and consumer packaged goods (CPG). His extensive background encompasses various roles that have involved leading customer success and management teams across diverse geographies such as North America, APAC, the UK, and the Middle East.