Matthew Holland
About Matthew Holland
Matthew Holland is a Senior Solutions Consultant at BillingPlatform, with over 20 years of experience in Quality Assurance, Training, and Customer Experience. He has held various roles in companies such as Verizon Wireless, Zuora, and Oracle, and has expertise in SaaS Technical Training.
Work at BillingPlatform
Matthew Holland has been employed at BillingPlatform as a Senior Solutions Consultant since 2022. In this role, he works remotely and contributes to the company's solutions consulting efforts. His responsibilities include providing expertise in SaaS technical training and enhancing customer experience through effective solutions.
Previous Experience in Technology and Consulting
Matthew Holland has over 20 years of experience in various roles within the technology and consulting sectors. He previously worked at Oracle as a Senior Solutions Engineer from 2021 to 2022. Prior to that, he held multiple positions at Zuora, including Technical Trainer, Senior Sales Engineer, and Senior Technical Trainer between 2016 and 2020. His experience also includes a role as a Sales Engineer at Recurly from 2020 to 2021 and a West Area Consultant at Verizon Wireless from 2006 to 2011.
Education and Expertise
Matthew Holland studied at California State University-Sacramento, where he earned a Bachelor of Arts degree in Art/Graphics and Graphic Design from 1989 to 1993. His educational background supports his expertise in SaaS technical training, where he has served as a Lead Trainer and Trainer of Trainers. He has authored and published internal and external documentation, showcasing his skills in communication and knowledge sharing.
Background in Quality Assurance and Customer Experience
Matthew Holland has a strong background in Quality Assurance and Customer Experience. He worked as a Quality Assurance Supervisor at Verizon Wireless from 2003 to 2006, where he developed skills in leading quality assurance initiatives. His extensive experience includes designing knowledge base platforms aimed at enhancing customer experience and training efficiency.
Project Leadership and Training Initiatives
In addition to his technical roles, Matthew Holland served as a Project Leader at Restoration Hardware from 2015 to 2016. He has utilized his creativity and determination to drive results in various challenging environments. His experience in leading training initiatives and developing training materials has been a significant aspect of his career.