John S. Berry
About John S. Berry
John S. Berry is a Client Services Associate at BillionToOne in Menlo Park, California, with 25 years of experience in customer service, sales, and marketing. He has a strong background in conflict resolution and is passionate about training others in customer satisfaction.
Work at BillionToOne
John S. Berry has been serving as a Client Services Associate at BillionToOne since 2022. His role is based in Menlo Park, California. In this position, he utilizes his extensive experience in customer service and support to enhance client satisfaction and address their needs effectively.
Education and Expertise
John S. Berry studied at California State University-East Bay, where he focused on Social Media Marketing from 2015 to 2016. He is currently pursuing Project Management studies at San Francisco State University, which he began in 2014. He holds a Bachelor's degree in Communication and Media Studies from Fort Hays State University, completed between 1995 and 1997.
Background
With a total of 25 years of experience across various industries, John S. Berry has developed a strong foundation in customer service, sales, technical administrative support, and marketing. He has spent 13 years specifically in the biotech industry, which has shaped his professional focus and expertise.
Previous Work Experience
Before joining BillionToOne, John S. Berry held several positions that contributed to his skill set. He worked as a Sales Support Specialist at Genomic Health and Exact Sciences from 2018 to 2020. He also served as a Customer Service Specialist at SummerBio from 2020 to 2022. His earlier experience includes a decade at Genomic Health as an Order Intake Representative and Customer Service representative.
Achievements in Customer Service
John S. Berry is recognized for his creativity in developing customer support strategies. He is passionate about training others in customer satisfaction and has a strong background in conflict resolution strategies, which he applies to improve client interactions and service delivery.