Ahmed Q.
About Ahmed Q.
Ahmed Q. serves as the President and COO of BILT Incorporated, a company he co-founded in 2015. With over two decades of experience in various roles, including a Commissioned Officer in the US Navy and leadership positions in several companies, he has a strong background in strategy, policy, and customer experience.
Work at BILT
Ahmed Q. serves as the President and COO at BILT Incorporated, a position he has held since co-founding the company in 2015. Under his leadership, BILT has focused on enhancing customer experiences through innovative solutions. He has played a significant role in reducing product returns and customer support calls by implementing effective strategies. Additionally, he has contributed to the company's environmental sustainability efforts by minimizing paper usage through digital solutions. His involvement in the development of BILT for Apple Vision Pro highlights his commitment to advancing technology in customer engagement.
Education and Expertise
Ahmed Q. has a diverse educational background, holding a Doctor of Philosophy (PhD) in Middle East & Mediterranean Studies from King's College London. He also earned a Master of Business Administration (MBA) in International Business from Thunderbird School of Global Management and a Master of Science (MSc) in Strategic Intelligence from National Intelligence University. His studies at various institutions, including the U.S. Naval War College and the Defense Language Institute, have equipped him with expertise in strategy, policy, and foreign languages, particularly in Arabic and Afghan Farsi.
Background
Ahmed Q. has extensive experience in both military and corporate sectors. He has served as a Commissioned Officer in the US Navy since 2000, gaining valuable leadership skills over 24 years in various locations. His corporate career includes roles such as Vice President of Global Business Development at INVESTools, Inc. and Vice President of Marketing at DynCorp International. He has also founded and led Harbinger Technologies Group, LLC, which was acquired in 2010. His advisory roles at companies like Avantar, LLC and Global Language Systems LLC further demonstrate his broad industry involvement.
Achievements
Throughout his career, Ahmed Q. has made significant contributions to customer satisfaction and brand loyalty through the implementation of Net Promoter Score (NPS) strategies. His leadership at BILT has empowered brands with real-time analytics and content control, enhancing the customer journey. He has also participated in initiatives such as the 2023 XR Survey of Active-Duty US Military, reflecting his engagement with current trends in extended reality (XR). His commitment to innovation is evident in his efforts to develop solutions that deliver value to stakeholders and end users.