Danielle Lang
About Danielle Lang
Danielle Lang is an Enterprise Customer Success Manager at Binti, Inc., where she has worked since 2022. With a strong background in healthcare and expertise in project planning, she has held various roles in customer success and business development across multiple organizations.
Work at Binti
Danielle Lang has been serving as an Enterprise Customer Success Manager at Binti, Inc. since 2022. In this role, she focuses on ensuring the success of enterprise clients by leveraging her expertise in project planning and her strong background in the healthcare industry. Her responsibilities include managing client relationships and facilitating the onboarding process to enhance customer satisfaction and retention.
Previous Experience in Customer Success
Prior to her current position, Danielle Lang held multiple roles at Castlight Health. She served as an Associate Customer Success Manager from 2017 to 2019, then transitioned to a Customer Success Manager from 2019 to 2021. She further advanced to Senior Customer Success Manager and Senior Health Plans Services Manager in 2021 and 2022, respectively. These roles contributed to her extensive experience in managing customer relationships and improving service delivery.
Background in Business Development
Danielle Lang began her career in business development, working as a Business Development Specialist at Raycom Media from 2015 to 2017. She also briefly worked as a Sales Executive and Business Development Representative at Townsquare Interactive in 2017. These positions provided her with foundational skills in sales and client engagement, which have been beneficial in her customer success roles.
Education and Expertise
Danielle Lang earned a Bachelor of Arts (B.A.) in Public Health from the University of South Carolina-Columbia. Her educational background, combined with her expertise in project planning, supports her effectiveness in managing enterprise customer success initiatives. This knowledge is particularly valuable in the healthcare sector, where she has developed a strong professional foundation.
Mentorship and Team Development
Danielle Lang has a proven track record of mentorship, contributing to the professional development of her team and colleagues. Her commitment to fostering growth within her team enhances the overall performance and success of the customer success department, creating a collaborative environment that benefits both employees and clients.