Oswaldo Ortega
About Oswaldo Ortega
Oswaldo Ortega is a Product Operations Manager at Binti, a position he has held since 2023. He has a diverse professional background, including roles in customer support, community access, and education, with experience at companies such as Tile and Gatepath.
Work at Binti
Oswaldo Ortega has been serving as the Product Operations Manager at Binti since 2023. His role involves overseeing product operations to enhance efficiency and support the company's mission. Prior to this position, he worked at Binti as a Senior Bilingual Customer Support Associate from 2022 to 2023, where he provided customer support in both English and Spanish. He also held the position of Bilingual Customer Support Associate from 2021 to 2022, contributing to the development of customer service strategies.
Previous Employment Experience
Before joining Binti, Oswaldo Ortega worked at Tile as a Customer Care Technical Support Advocate from 2015 to 2018, where he assisted customers with technical inquiries. He also served as an RMA Coordinator at Tile for four months in 2014. His experience at Gatepath included roles as a Community Access Site Supervisor and Job Coach from 2019 to 2021, and as a Community Access Instructor from 2018 to 2019. Additionally, he worked as a Law Library Assistant at the University of California, Davis in 2013.
Education and Expertise
Oswaldo Ortega studied Psychology at Las Positas College from 2010 to 2012 and later earned a Bachelor's Degree in Psychology from the University of California, Davis, completing his studies from 2012 to 2014. His educational background provides a foundation for understanding human behavior, which is beneficial in his roles in customer support and operations management.
Skills and Specializations
Oswaldo Ortega possesses skills in customer support, technical assistance, and operations management. His experience as a QA Specialist enhances his ability to ensure quality in product operations. His bilingual capabilities allow him to effectively communicate with a diverse customer base, further supporting his roles in customer service and operations.
Career Timeline
Oswaldo Ortega's career spans various roles and industries. He began as a Merchandiser at Macy's from 2010 to 2012, followed by multiple positions at Gatepath and Tile. His journey reflects a progression from customer service roles to management positions, culminating in his current role at Binti. This timeline illustrates his diverse experience and adaptability in different work environments.