Jesse Robbins
About Jesse Robbins
Jesse Robbins is a Customer Care Manager at BioIntelliSense, Inc, with extensive experience in account management and customer support roles at DealerSocket. He holds an MBA from Utah Valley University and a Bachelor's degree from Brigham Young University.
Current Role at BioIntelliSense
Jesse Robbins has been serving as the Customer Care Manager at BioIntelliSense, Inc since 2021. In this role, he focuses on enhancing customer service and ensuring that customers receive optimal support experiences. His responsibilities include overseeing customer care operations and implementing strategies to improve service delivery.
Previous Experience at DealerSocket
Prior to his current position, Jesse Robbins held multiple roles at DealerSocket. He worked as Manager of CRM Support from 2018 to 2021, where he managed customer relationship management operations. Earlier, he served as New Account Supervisor in Account Management from 2015 to 2018, and as New Account Specialist from 2009 to 2014. His tenure at DealerSocket spanned over a decade, during which he contributed to account management and customer support.
Education and Qualifications
Jesse Robbins earned his Master of Business Administration (MBA) from Utah Valley University, studying Business/Commerce from 2012 to 2014. He also holds a Bachelor of Science degree in European Studies and Business Management from Brigham Young University, which he completed from 2004 to 2009. His educational background supports his expertise in customer care and management.
Coaching and Mentoring at BioIntelliSense
At BioIntelliSense, Jesse Robbins has taken an active role in coaching and mentoring team members. His efforts have led to the successful placement of individuals in various departments within the organization, demonstrating his commitment to professional development and team growth.
Early Career at Carrabba's Italian Grill
Before entering the technology and customer service sectors, Jesse Robbins worked as a Server at Carrabba's Italian Grill from 2006 to 2009. This early experience in the hospitality industry contributed to his understanding of customer service dynamics and the importance of customer satisfaction.