Fuzail Kadri
About Fuzail Kadri
Fuzail Kadri is a Customer Success Manager currently working at BioRender in Toronto, Ontario. He has extensive experience in customer success and technical support roles, with a background in mechanical engineering.
Current Role at BioRender
Fuzail Kadri serves as a Customer Success Manager at BioRender, a position he has held since 2023. In this role, he focuses on ensuring customer satisfaction and success with BioRender's products and services. His responsibilities include managing customer relationships, providing support, and facilitating user engagement to maximize the value customers derive from the platform.
Previous Experience in Customer Success
Before joining BioRender, Fuzail Kadri worked as a Customer Success Manager at Organimi from 2021 to 2023. His role involved enhancing customer experiences and driving product adoption. He also held positions in customer account services at S & P Data and as a Customer Service Representative at Zedd Customer Solutions LP Inc., where he developed skills in customer support and account management.
Technical Support Background
Fuzail Kadri has a background in technical support, having worked as a Technical Support Specialist at ecobee from 2019 to 2021. In this capacity, he provided assistance to customers regarding technical issues, contributing to the overall customer experience. His technical expertise complements his customer success roles.
Education and Qualifications
Fuzail Kadri earned an Advanced Diploma in Mechanical Design Engineering from Centennial College, completing his studies from 2016 to 2018. He also holds a Bachelor of Engineering (B.Eng.) in Mechanical Engineering from HKBK College of Engineering, where he studied from 2010 to 2015. His educational background provides a strong foundation for his technical and customer-facing roles.
Work History in Audio Visual Technology
Fuzail Kadri began his career in the audio-visual sector as an AV Technician at Empire Audio Visual Inc. from 2017 to 2019. This role involved technical setup and support for audio-visual equipment, enhancing his technical skills and experience in a customer-focused environment.