Jenn Armstrong
About Jenn Armstrong
Jenn Armstrong is a Customer Success Manager currently working at BioRender in Montreal, Quebec. She has held various roles in customer success and sales, including positions at Shopify and Legal Suite, and has a strong educational background in publishing and social sciences.
Current Role at BioRender
Jenn Armstrong serves as a Customer Success Manager at BioRender, a position she has held since 2023. She operates remotely from Montreal, Quebec, Canada. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer relations and account management.
Previous Experience at Shopify
Before joining BioRender, Jenn Armstrong worked at Shopify as a Merchant Success Manager from 2021 to 2023. During her tenure, she was responsible for supporting merchants in optimizing their e-commerce platforms and enhancing their overall experience with Shopify's services.
Experience at Legal Suite
Jenn Armstrong worked as an Account Manager for North America at Legal Suite from 2019 to 2021. In this role, she managed client accounts and contributed to the company's customer success initiatives, focusing on client retention and satisfaction.
Educational Background
Jenn Armstrong has a diverse educational background. She studied at Ryerson University, where she earned a Publishing Certificate from 2010 to 2012. She also holds a Bachelor of Arts (B.A.) in English Literature and Sociology from Concordia University, completed from 2003 to 2008. Additionally, she studied Social Sciences at Centennial College, achieving a D.E.C. from 1999 to 2002.
Early Career at La Presse and 8th House Publishing
Jenn Armstrong began her career in the publishing industry, working as a Sales Coordinator at La Presse from 2014 to 2018. She also held the position of Associate Publisher at 8th House Publishing from 2012 to 2014. These roles provided her with foundational experience in sales and publishing operations.