Megan Macaluso
About Megan Macaluso
Megan Macaluso serves as the Director of Customer Success at BioRender and is a Co-Founder and Principal Consultant at Five Foxes. With over 15 years of experience in Customer Success and related fields, she focuses on delivering effective solutions while building trust with stakeholders.
Work at BioRender
Megan Macaluso serves as the Director of Customer Success at BioRender, a position she has held since 2023. In this role, she focuses on delivering principled and smart solutions for stakeholders, emphasizing the importance of building a foundation of trust. Her work involves collaborating with various teams to enhance customer experiences and drive successful outcomes.
Co-Founder at Five Foxes
In addition to her role at BioRender, Megan Macaluso is the Co-Founder and Principal Consultant at Five Foxes, a position she also began in 2023. This role allows her to leverage her extensive experience in customer success and consulting to provide strategic insights and solutions to clients.
Education and Expertise
Megan Macaluso has a diverse educational background. She studied at MIT Sloan Executive Education, focusing on Design Thinking in 2020. Additionally, she attended the Colorado Film School from 2002 to 2004, where she studied Film Production, Editing, and Acting. She also earned a degree in English/Film Studies from the University of Colorado Denver, studying Film Rhetoric and Criticism from 2005 to 2011.
Previous Experience in Customer Success
Megan Macaluso has over 15 years of experience in various roles related to Customer Success, Sales, Marketing, Operations, and Program Management. She worked at ESG (Customer Success as a Service®️) as Vice President of Strategic Development from 2017 to 2020, and as Vice President of Customer Success & Operations from 2020 to 2021. She also served as Sr. Director of Customer Success Strategy & Transformation at OneTrust from 2021 to 2023.
Professional Impact
Throughout her career, Megan Macaluso has driven increased sales revenue and developed robust solutions in collaboration with teams and clients across various services, platforms, and geographies. Her strategic approach has contributed to the success of the organizations she has been part of, reflecting her expertise in customer success and operational management.