Monica Fan Yi
About Monica Fan Yi
Monica Fan Yi is a Customer Success Manager specializing in the Mid Market sector, currently employed at BioRender since 2024. She has extensive experience in customer success roles at various companies, including Thinkific and PayPal, and holds a Master's degree in Human Resources Management.
Current Role at BioRender
Monica Fan Yi currently serves as a Customer Success Manager for the Mid-Market segment at BioRender. She has been in this role since 2024, contributing to the company's focus on customer satisfaction and retention. In her position, she emphasizes the importance of building strong customer relationships and acts as an advocate for clients by assessing and addressing their needs.
Previous Experience at Thinkific
Monica previously worked at Thinkific, where she held the position of Customer Success Manager for Thinkific Plus from 2021 to 2023. Following this role, she advanced to Senior Customer Success Manager from 2023 to 2024. Her tenure at Thinkific was marked by her commitment to enhancing customer experiences and retention strategies.
Experience at PayPal
Monica held multiple roles at PayPal, starting as a Senior Customer Solutions Team Lead for three months in 2021, followed by a two-year tenure as Customer Solutions Team Lead from 2019 to 2021. During her time at PayPal, she focused on customer solutions and team leadership, contributing to the company's customer success initiatives.
Educational Background
Monica earned her Master's Degree in Human Resources Management from Fairleigh Dickinson University, where she studied from 2013 to 2015. She also holds a Bachelor of Business Administration (BBA) in Accounting and Finance from Hubei University of Technology, which she completed from 2009 to 2013. Her educational background supports her expertise in customer success and business strategy.
Professional Development and Skills
Monica is pursuing a certificate in Data Analytics to further enhance her skills in Customer Success. She is proficient in various software tools, including Salesforce, Zendesk, and Looker. Her focus on developing healthy customer relationships and enhancing retention is complemented by her strategic approach to client interactions.