Nickie Pulsone
About Nickie Pulsone
Nickie Pulsone is a Customer Success Manager at BioRender, where she has worked since 2024. With a background in customer success and client relations, she has held various roles in companies across Toronto, Canada.
Work at BioRender
Nickie Pulsone has been serving as a Customer Success Manager at BioRender since 2024. In this role, she focuses on building strong client relationships through partnership, transparency, and strategic implementations. Her position is based in Toronto, Ontario, Canada, and she operates in a remote capacity. Nickie's experience in customer success enables her to effectively support clients and ensure their needs are met.
Previous Experience in Customer Success
Prior to joining BioRender, Nickie Pulsone worked at Copper as a Senior Customer Success Manager from 2020 to 2023. In this role, she managed client relationships and contributed to customer satisfaction. Before that, she served as a Customer Success Associate at Loopio for one year, and as a Client Success Manager at Coinsquare for five months. These roles provided her with a solid foundation in customer success strategies and client engagement.
Educational Background
Nickie Pulsone studied Journalism at Centennial College, where she completed her program from 2011 to 2013. Additionally, she attended George Brown College, focusing on Fashion Business Industry from 2008 to 2010. This educational background has equipped her with communication skills and industry knowledge applicable to her career in customer success.
Internship Experience
Nickie has gained valuable experience through various internships. She worked as a Social Media Intern at The Eighth Floor Strategic Communications for two months in 2013 and as a Special Events and Public Relations Intern at Roots for six months during the same year. Additionally, she interned at Breakout Media LLC and V.Fraas, which provided her with insights into communications and retail. These internships contributed to her professional development and understanding of client relations.
Client Relationship Focus
In her professional roles, Nickie Pulsone emphasizes the importance of building strong client relationships. She acts as an interdepartmental liaison, facilitating communication and collaboration between different departments. This approach ensures that client needs are addressed effectively and fosters a culture of partnership and transparency within the organizations she has worked for.