Spencer Dear
About Spencer Dear
Spencer Dear is a Senior Customer Success Program Manager at BioRender, with over eight years of experience in enterprise account management. Previously, he held various roles at Slack and Vision Critical, focusing on customer success and program management, and he holds a Bachelor of Arts in Political Science from Simon Fraser University.
Work at BioRender
Spencer Dear currently holds the position of Senior Customer Success Program Manager at BioRender. He has been with the company since 2023, contributing to customer success initiatives and program management. His role involves ensuring that clients receive optimal support and guidance in utilizing BioRender's services effectively.
Previous Experience at Slack
Before joining BioRender, Spencer Dear worked at Slack in various roles from 2018 to 2023. He served as an Associate Customer Success Manager, followed by positions as a Customer Success Manager and Strategic Program Manager, Scaled Customer Success. His tenure at Slack spanned five years, during which he focused on enhancing customer satisfaction and success.
Career at Vision Critical
Spencer Dear's experience at Vision Critical included roles as a Senior Customer Success Manager and Customer Success Manager from 2016 to 2018. In these positions, he was responsible for managing customer relationships and ensuring successful product adoption. His work contributed to the overall customer experience during his time at the company.
Education and Expertise
Spencer Dear holds a Bachelor of Arts (B.A.) degree in Political Science and Government from Simon Fraser University. Additionally, he participated in a Global Exchange program at Monash University. He has over eight years of experience in enterprise account management and is knowledgeable in customer success strategies.
Interest in Diversity, Equity, and Inclusion
Spencer Dear has a strong interest in diversity, equity, and inclusion (DEI) initiatives. His passion for building relationships is evident in his work ethic, which is characterized by high energy and a results-oriented approach. This focus on DEI aligns with his professional values and enhances his contributions to customer success.