Kaoutar Machkour
About Kaoutar Machkour
Kaoutar Machkour is a Senior Customer Service Specialist at Biosense Webster in London, United Kingdom, with over seven years of experience in customer service roles across various companies, including Johnson & Johnson and BioLegend.
Work at BioSense Webster
Kaoutar Machkour has been employed at BioSense Webster as a Senior Customer Service Specialist since 2017. In this role, she has accumulated seven years of experience in customer service within the medical technology sector. Her responsibilities include managing customer inquiries and ensuring a high level of service delivery in London, United Kingdom.
Previous Experience at Johnson & Johnson
Before joining BioSense Webster, Kaoutar Machkour worked at Johnson & Johnson as a Bilingual Customer Service Representative from 2017 to 2019. During her two years in this position, she provided customer support in multiple languages, contributing to effective communication and service for diverse clientele in the United Kingdom.
Current Role at BioLegend
Kaoutar Machkour has been serving as a Customer Service Specialist II at BioLegend since 2019. With five years of experience in this role, she continues to enhance customer satisfaction by addressing inquiries and resolving issues efficiently in London, United Kingdom.
Educational Background
Kaoutar Machkour studied at Université Ibnou Zohr-Agadir, where she achieved A’ Level in French Literature in 2002. This educational background has likely contributed to her bilingual capabilities and customer service skills in her professional roles.
Career History Prior to Current Roles
Prior to her current positions, Kaoutar Machkour held several roles in customer service and sales. She worked as a Technical Support Specialist at Vertu for seven months in 2016-2017, and as a Sales Supervisor at ANEZI TOWER HOTEL & Apartments from 2007 to 2009. Additionally, she served as a Sales Consultant at Marmara and Atlas Voyages in Morocco from 2002 to 2003.