Michael Louis
About Michael Louis
Michael Louis is an Electronics Service Engineer at Biosense Webster, specializing in the Carto3 3D Heart Imaging System. He has extensive experience in technical support, logistics management, and customer service across various roles in the electronics and security sectors.
Current Role at Biosense Webster
Michael Louis has been employed at Biosense Webster as an Electronics Service Engineer since 2018. In this role, he specializes in troubleshooting, repair, and calibration of the Carto3 3D Heart Imaging System and its components. He provides logistical and technical support for the company's commercial and professional education teams. His responsibilities also include managing logistics for promotional items for the marketing team, as well as assisting in the preparation, setup, and breakdown of Carto3 systems during research labs, training events, and trade shows.
Previous Experience in Electronics and Security
Prior to his current position, Michael Louis held various roles in electronics and security. He worked as a Service Technician at Fry's Electronics for 7 months in 2015 and as a Security Officer at Staff Pro for 9 months in Huntington Beach, CA. Additionally, he served as a Security Guard Screener at McRoberts Protective Agency, Inc. for 2 months in San Pedro. His experience in these roles contributed to his technical skills and understanding of security protocols.
Background in Product Support and Customer Service
Michael Louis has extensive experience in product support and customer service, particularly with Roland Corporation US. He worked there in various capacities, including Senior Customer Service Representative for 6 years, Service Tech for 2 years, and Product Specialist for 7 years. His roles involved providing technical support, training, and troubleshooting for various products, enhancing his expertise in customer relations and technical services.
Educational Background
Michael Louis studied at California State University, Dominguez Hills, where he achieved a degree in History from 1990 to 1993. He also completed his high school education at John C. Fremont High School, obtaining a Regular/General High School Diploma in 1986. His educational background has provided him with a foundation that supports his professional endeavors.
Technical Skills and Specializations
Michael Louis specializes in the configuration, setup, training, and troubleshooting of various technical systems. He is proficient in handling Oculus VR Headsets used in virtual training sessions and transeptal simulators for educational purposes. His technical skills are complemented by his experience in managing logistics and providing support for advanced medical imaging systems.