Clémentine Dugrand
About Clémentine Dugrand
Clémentine Dugrand is a Mid Market Customer Success Manager at Birdie, where she focuses on enhancing customer experiences in the home health technology sector. She holds a Certificate in Management Essentials from Harvard Business School Online and has a strong commitment to sustainability and social issues.
Current Role at Birdie
Clémentine Dugrand currently serves as a Mid-Market Customer Success Manager at Birdie, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success within the mid-market segment. Birdie is recognized as a top two Home Health Tech provider globally and is B-Corp certified, emphasizing its commitment to social and environmental responsibility.
Previous Experience at Birdie
Clémentine has held multiple roles at Birdie prior to her current position. She worked as a Junior Customer Success Manager from 2021 to 2022, followed by her role as Onboarding Manager for four months in 2022. Most recently, she served as Senior Onboarding Manager for nine months in 2022 to 2023. In these positions, she contributed to enhancing customer onboarding processes and improving overall customer experiences.
Education and Expertise
Clémentine Dugrand studied at Harvard Business School Online, where she completed a Certificate in Management Essentials in 2020. She also holds a Master of Arts in Specialised Translation from the University of Geneva, earned from 2012 to 2015. Additionally, she has two Bachelor of Arts degrees in Language Interpretation and Translation from Universitat Autònoma de Barcelona and Université Toulouse - Jean Jaurès, completed between 2007 and 2011.
Background in Translation and Customer Service
Clémentine has a diverse background that includes experience in translation and customer service. She worked as a Translator for the International Federation of Red Cross and Red Crescent Societies and the Council of E in 2014. Additionally, she gained customer service experience as a Front Desk Receptionist at Camping La Treille and as Ground Staff at Swissport in 2013.
Passion for Sustainability and Technology
Clémentine is passionate about addressing sustainability, climate change, and environmental protection. She is interested in leveraging technology to tackle social issues related to health and well-being. Her work at Birdie contributes to a platform that supports millions of care visits monthly, enhancing the quality of care for older adults.