Josh Walker
About Josh Walker
Josh Walker is a Technical Support Lead with extensive experience in customer support and operations across various industries. He has held roles at companies such as Quidco, Monzo Bank, and Birdie, and he earned a Bachelor's degree in Business/Commerce from Sheffield Hallam University.
Current Role at Birdie
Josh Walker serves as the Technical Support Lead at Birdie since 2021. In this role, he is responsible for overseeing technical support operations, ensuring that customer inquiries are addressed efficiently. His experience in technical support allows him to lead a team effectively and implement strategies to enhance customer satisfaction.
Previous Experience in Technical Support
Prior to his current position, Josh Walker worked at Birdie as a Support Associate for four months in 2021. His earlier roles in technical support include positions at Monzo Bank, where he served as Customer Operations from 2017 to 2018, and as Squad Captain from 2018 to 2020. These experiences contributed to his expertise in managing customer support teams and operations.
Career Background
Josh Walker has a diverse career background. He began his professional journey at BT as a Sales Advisor from 2013 to 2014. He then transitioned to Genting Casinos UK as a Poker Dealer, where he worked for three years. His roles at Quidco included Customer Operations Agent, Client Support Administrator, and Partnerships Administration, spanning from 2014 to 2017. Additionally, he worked at Reed in Partnership as an Employment Advisor and at Endeavour Foundation as a Sales Advisor.
Education and Qualifications
Josh Walker studied at Sheffield Hallam University, where he earned a Bachelor's degree in Business/Commerce, General. His studies took place from 2010 to 2013, providing him with a solid foundation in business principles that support his career in technical support and customer operations.