Laura Orlando
About Laura Orlando
Laura Orlando is a Customer Success Manager at Birdie, a caretech startup focused on improving preventative care for older adults. She has a background in landscape architecture and has previously held positions in account management and landscape design.
Work at Birdie
Laura Orlando serves as a Customer Success Manager at Birdie, a caretech startup focused on transforming the aging experience through preventative care. Since joining the company in 2021, she has contributed to Birdie's mission of enhancing the lives of older adults by leveraging digital tools and services. Birdie collaborates with a network of home care partners to deliver improved care solutions. The company has also achieved B Corp certification, reflecting its commitment to social and environmental responsibility.
Education and Expertise
Laura Orlando studied at the University of Guelph, where she earned a Bachelor of Landscape Architecture from 2013 to 2017. She also attended La Trobe University, completing her studies in 2016. Her educational background provides her with a strong foundation in design and planning, which she has applied in her professional roles.
Background
Prior to her role at Birdie, Laura Orlando worked as an Account Manager at Ignite Growth for three months in 2021. She also gained experience at adesso design inc., where she held two positions: Junior Landscape Architectural Technician and Landscape Architect, from 2017 to 2020. Her work in landscape architecture has equipped her with skills relevant to her current focus on customer success in the caretech sector.
Professional Experience
Laura Orlando has a diverse professional background that includes roles in both customer success and landscape architecture. At adesso design inc., she worked for three years in Hamilton, Ontario, where she developed her expertise in landscape design and project management. This experience has contributed to her capabilities in managing client relationships and ensuring customer satisfaction in her current position at Birdie.