Scarlett Ismail
About Scarlett Ismail
Scarlett Ismail serves as the Customer Success Team Lead at Birdie, a position she has held since 2022. She has a background in operations, marketing, and partnerships, with previous roles at Doctify and Otima Health.
Work at Birdie
Scarlett Ismail has been serving as the Customer Success Team Lead at Birdie since 2022. In this role, she oversees customer success initiatives and leads a team dedicated to enhancing client satisfaction and engagement. Prior to her current position, she worked as a Customer Success Manager at Birdie from 2020 to 2022, where she focused on building strong relationships with clients and ensuring their needs were met effectively.
Previous Experience in Customer Success
Before joining Birdie, Scarlett Ismail held various roles in customer success and partnerships. She worked at Doctify as a Partnerships Manager from 2018 to 2019, where she was responsible for managing strategic partnerships. Additionally, she served as an Account Manager at Doctify from 2019 to 2020, focusing on client management and support.
Background in Operations and Marketing
Scarlett's experience also includes a position at Otima Health, located at 19 Harley Street, where she worked in Operations and Marketing from 2016 to 2018. In this role, she contributed to the operational efficiency and marketing strategies of the organization, gaining valuable insights into the healthcare sector.
Education and Expertise
Scarlett Ismail studied at the University of the Arts London, where she earned a Bachelor of Arts in Design for Art Direction from 2015 to 2018. Additionally, she completed a Foundation Diploma in Fashion Design and Marketing at Polimoda from 2013 to 2014. Her educational background equips her with a strong foundation in design and marketing principles.