Excell Brown Russell
About Excell Brown Russell
Excell Brown Russell is a Customer Experience Manager with a background in public relations and a focus on community and environmental impact. He actively seeks internship and employment opportunities in the public relations sector to expand his professional network.
Current Role at Birdies
Excell Brown Russell holds the position of Customer Experience Manager at Birdies, where he has been employed since 2021. In this role, he is responsible for enhancing customer interactions and ensuring a positive experience for clients. His work contributes to the overall customer satisfaction and loyalty that the company aims to achieve.
Professional Experience in Customer Service
Prior to his current role, Excell worked as a Shift Supervisor at Dos Coyotes Border Cafe from 2018 to 2020. During his two years in this position, he gained valuable experience in managing staff and operations, which equipped him with skills relevant to customer service and team leadership.
Educational Background in Public Relations
Excell studied at California State University-Sacramento, focusing on Public Relations and Communication Studies from 2017 to 2021. His academic background provided him with foundational knowledge in communication strategies, media relations, and public engagement, which are essential in the field of public relations.
Leadership in Public Relations Student Society
Excell serves as Chapter President of the Public Relations Student Society of America (PRSSA) since 2019. In this leadership role, he has worked to expand the chapter's reach and effectiveness, enhancing both his skills and professional network within the public relations community.
Current Involvement and Future Aspirations
Excell is actively seeking internship and employment opportunities in the Public Relations sector to further develop his professional network. He also works as a Peer Coach and Social Media representative at California State University-Sacramento and as a Cengage Unlimited Campus Representative. His career aspirations include a focus on environmental restoration and sustainability, integrating public speaking skills and environmental appreciation into his future endeavors.