Heather Bond
About Heather Bond
Heather Bond is an Operations Coordinator with extensive experience in customer support and experience roles across various organizations. She has worked at companies such as Babylist, Purple Carrot, and Ramp, and seeks to lead teams while enhancing customer experience through data-driven collaboration.
Current Role at Birdies
Heather Bond serves as the Operations Coordinator at Birdies, a position she has held since 2023. In this role, she focuses on enhancing operational efficiency and improving customer experience. She collaborates with various departments to translate customer feedback into actionable insights for product development and system enhancements.
Previous Experience at Babylist
Prior to her current role, Heather worked at Babylist as the Customer Support Manager from 2016 to 2021. During her five years there, she developed skills in customer service management and team leadership, contributing to the overall customer experience.
Experience at Purple Carrot
Heather was employed at Purple Carrot as a Customer Experience Advocate from 2018 to 2020. This remote position allowed her to further hone her customer service skills and engage with clients to enhance their experience with the brand.
Educational Background
Heather Bond earned her Bachelor of Arts degree from Jessup University, where she studied from 2009 to 2013. Her education provided her with a strong foundation for her career in customer experience and operations.
Career Development and Skills
Throughout her career, Heather has gained extensive experience in start-up environments and has managed both fully remote and hybrid teams. She focuses on building and refining processes, team building, and scaling operations for rapid growth. Heather seeks roles that allow her to lead teams and utilize data for cross-departmental collaboration.