Ricardo Vial
About Ricardo Vial
Ricardo Vial is a Program Manager at Bishop Fox, where he has worked since 2021. He has over a decade of experience in customer success management and specializes in optimizing cybersecurity sales programs.
Work at Bishop Fox
Ricardo Vial has been serving as a Program Manager at Bishop Fox since 2021. In this role, he focuses on driving growth and success through effective project management. His responsibilities include overseeing various projects and ensuring that they align with the company's strategic objectives. His expertise in managing customer relationships contributes to the overall success of the programs he oversees.
Previous Experience at Nokia
Ricardo Vial worked at Nokia in two roles. He served as a Bid Manager from 2012 to 2014, where he was involved in managing bids and proposals in the Mexico City Area. Following this, he held the position of Services Stream Specialist from 2014 to 2018, focusing on service delivery and customer engagement. His time at Nokia provided him with valuable experience in the telecommunications sector.
Career at NTT Ltd.
From 2018 to 2020, Ricardo Vial worked at NTT Ltd. as a Customer Success Manager. In this role, he was responsible for ensuring customer satisfaction and success with the company's services. His work involved building strong relationships with clients and addressing their needs effectively, which contributed to the company's customer retention and growth.
Education and Expertise
Ricardo Vial studied Industrial Engineering at Tec Milenio, where he achieved a Bachelor of Engineering (B.Eng.) from 2008 to 2012. His educational background provides a strong foundation for his career in project management and customer success. He specializes in optimizing cybersecurity sales programs and has a strong passion for data analysis, which he applies to enhance business decision-making processes.
Professional Background
Ricardo Vial has over a decade of professional experience in various roles related to customer success and project management. Prior to his current position, he worked at Logicalis Latam as a Customer Success Coordinator and Presales Services Lead from 2020 to 2021. He also held a position at Robert Bosch México as a Supplier Quality Engineer from 2011 to 2012. His diverse background equips him with a comprehensive understanding of customer needs and business operations.